Star Rose tenants

Report a maintenance
or ASB issue

Something wrong at your home? Tell us here and it comes straight through to our team.

Emergencies

Don't use the forms below for an emergency. Call straight away.

  • Danger to life or firePolice, fire, ambulance999
  • Smell gasNational Gas Emergency, 24 hours0800 111 999
  • Power cutFree national power cut line105
  • Urgent repairs out of hours onlyStar Rose out-of-hours line, send a text or leave a voicemail07746 702461
  • Star Rose officeMon–Thu 9am–6pm
    Fri 9am–1pm
    Sat & Sun closed
    020 33 55 61 99
Report an issue

Report an issue or repair

Please fill in this report, add at least 2 photos or videos, and then tap Send.
It comes straight to us and you'll get a reference number.

Did you try the steps above? *
Tap it and we’ll help you write it clearly. If in doubt, just send it.
When can someone come in?
If not available, can the engineer access with keys from the office? *
Is it urgent or important? *
Urgent means things like no heating or hot water, a leak you can't stop, or no way to lock your home. For gas, fire or danger to life, call the emergency numbers now. Out of hours, call 07746 702461.
Photos or videos * (at least 2 in total)
Please add at least 2 photos or videos: one close up, one of the whole area. Up to 5 photos and 2 short videos (about 1 minute each).

We've got it, thank you

Your report has been sent. We'll be in touch on the number you gave.

Your referenceSR-000000-0000

Keep this number in case you need to chase it. For an emergency, don't wait: call the numbers above.

Get it sorted faster

What to include

  • Your full address and flat number, so we know exactly where to go.
  • A phone number you answer, and keep it switched on so we can arrange access.
  • Photos or a short video of the problem: one close to it & one showing the whole area.
  • When it started and whether it's getting worse.
  • When you're home, or if it's OK to let ourselves in with keys.
  • One issue per report if you have more than one, please make new report, so nothing gets missed.

Prefer to write your own email? secretary@starrose.co.uk